Refunds, credits and missed classes

Monthly fees pay for a place in a class, not for each session. If your child misses a class, the fee is not reduced.

There are no make-up classes, unless we offer one. Any make-up we offer depends on space in another suitable class.

If your child will be away, please let us know by email or WhatsApp (01484 976253). It helps the coaches plan.

If your child misses several classes in a row without telling us, we may get in touch to check all is well.

Please do not bring your child if they are unwell.

Short illnesses or injuries: if your child misses classes for a short time, the fee is not reduced (see section 1).

Longer illness or injury: if your child cannot take part for 6 weeks or more, please talk to Aaron as soon as you can. We will look at each case fairly. Depending on the situation, we may agree a refund of part of a month, a credit on your account, or a held place. We may ask for a doctor’s note or other short confirmation.

A place can only be held with Aaron’s agreement, and a held place is still charged unless it is dropped. See our Cancellation and Leaving policy.

We run 50 weeks a year. Monthly fees are spread evenly over the year, so they are not reduced in months with closure days.

We are normally closed on Christmas Day, Boxing Day and New Year’s Day. Any other closure dates are announced in advance.

Up to 14 days of cancelled sessions in a year (1 January to 31 December) are not refunded or credited. This includes Christmas Day, Boxing Day, New Year’s Day and any other closure days or cancelled classes. Your monthly fee is the same every month because it already allows for them.

Sometimes we may have to cancel a class, for example if a coach is ill or the leisure centre is closed.

We will tell you as soon as we can by email or WhatsApp.

If we cancel more than 14 days of sessions in a year (see 3.3), we will offer you a place in another class, a make-up session, or a credit on your account for each cancelled session beyond the 14 days. If none of those suits you, we will refund the share of the monthly fee that covers each cancelled session beyond the 14 days. The refund is the monthly fee divided by the number of classes that month, for each cancelled session beyond the 14 days.

If the leisure centre closes for a long period, we will contact all families about fees.

A credit is an amount we add to your account to use against future fees.

Credits are not paid out as cash unless we agree. Credits do not run out while your child is enrolled. If you leave, we will return any unused credit that came from us cancelling a class.

We do not normally refund monthly fees for a month your child was enrolled on the 1st. We do consider refunds fairly in these cases:

• (a)Illness or injury: a long illness or injury that stops your child taking part, as described in section 2.3.
• (b)We cancel classes: if we cancel more than 14 days of sessions in a year and the options in section 4.3 do not suit you.
• (c)A mistake: if we have taken a payment by mistake or charged you twice, we will refund it in full.
• (d)The law: where the law requires a refund.

Refunds for illness or injury are agreed by Aaron case by case. Please email [email protected] with the dates and, if we ask, a short note from a doctor or similar. A refund is usually a part-month amount for the weeks missed, or a credit if you prefer.

The joining fee and annual affiliation fee are not refundable once your child has started classes, unless we charged them by mistake.

Tots term fees are not refundable once the term has started, except in the cases in 6.1. If you cancel before the first session, we will refund the term fee.

Camp and party refunds are covered in our Camps and Parties terms.

If we remove a place for breach of the Code of Conduct, fees already paid for that month are not refunded (see our Membership Terms, clause 17.3).

Refunds are paid back the way you paid, where we can, usually within 14 days.

Trial sessions are free, so there is nothing to refund.

If you cannot make your booked trial, please cancel it on the portal or let us know so another child can use the space.

Nothing in this policy affects your legal rights as a consumer.